關(guān)于英文道歉信范文匯編7篇

　　在充滿(mǎn)活力，日益開(kāi)放的今天，我們使用上道歉信的情況逐漸增多，寫(xiě)道歉信時(shí)要注意解釋清楚事情原委，認同對方的感受并給予安慰。你所見(jiàn)過(guò)的道歉信是什么樣的呢？以下是小編為大家收集的英文道歉信7篇，希望對大家有所幫助。

英文道歉信 篇1

　　Dear Mr Smith

　　I am so sorry about that I didn't visit you yesterday. I am expectting you can forgive me . Yesterday, my friend LiHong got a bad cold , and nobody can take care of her .So I have to look after her and not have time to meet you .But i belive you can make sense of me . Because I am losed a important appointment ，I feel very sad. Can we have another meet ? I want to study from you very much.

　　Looking forward to hearing from you.

　　Yous,

　　Li Hua

英文道歉信 篇2

Dear Mr simth :

　　Sorry, my nephew put your glass is broken. I've told him not in the next room front play football. Although he didn't listen to, but I will still be warned him.

　　I will pay for your loss and from his pocket money to buckle, warned him not to make the same mistake again! Finally, I was once again to you express apology for him!

　　Hope will bring you trouble!

　　Break your glass`s man

英文道歉信 篇3

　　Dear Kate:

　　Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.

　　I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.

　　However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.

　　Thanking you again for the loan.

　　Sincerely yours,

　　親愛(ài)的凱特:

　　對不起為我的長(cháng)延遲回到你魯賓遜漂流記,我以極大的興趣閱讀。

　　我已經(jīng)讀完了這本書(shū),正要返回它,我的表弟來(lái)見(jiàn)我。從來(lái)沒(méi)有看過(guò)這本書(shū),她非常感興趣,我必須保留它了。

　　然而,我希望針對提供的額外的喜悅從而你的書(shū),你會(huì )忽略我的疏忽沒(méi)能提前返回。

　　再次感謝你的貸款。

　　謹致問(wèn)候,

英文道歉信 篇4

　　Mr.wang,

　　I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true

　　example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.

　　Yours sincerely,

　　Yours truly，

　　Tom

英文道歉信 篇5

　　Sep. 25, 20xx

　　Dear Sirs:

　　Thank you for your letter concerning Mr. Pennington??s visit to China. Unfortunately our Export Manager, Mr. Li is in the U.S. at present and will not be back until 12th October. Therefore, I am very sorry to inform you that he is unable to meet Mr. Pennington these days. He would, however, be very pleased to see Mr. Penn??ington if he could be in Beijing after that date. We look forward to hearing from you.

　　Yours faithfully,

　　Assistance

英文道歉信 篇6

Dear Bob,2

　　I’m writing to apologize for having forgotten to return the “the Beatles” CD to you when I left Canada. 改寫(xiě)提綱一 ：I was in such a hurry that I packed everything in my luggage without checking carefully. Had I paid more attention then, I wouldn’t have made such a stupid mistake.

　　Now something must be done to solve the problem because I understand you cherish the CD enormously. I can either send it to you by express mail or alternatively compensate you at a reasonable price. If you do not mind, I may bring it back to you next time I go to Canada.

　　Please let me know which solution you prefer at your earliest convenience. I really hope you will accept my sincere apology.

　　Faithfully yours,

　　Li Ming

英文道歉信 篇7

游客朋友們：

　　首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn)，今年在政府論壇上有兩封公開(kāi)批評我們的帖子，說(shuō)實(shí)在的，剛剛看到的`時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺(jué)得目前國內旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強，小社散差，從業(yè)人員服務(wù)意識、技能普遍不強等等，剛開(kāi)始，我們確實(shí)給自己找了一些自我安慰的借口。

　　現在再認真思考這個(gè)問(wèn)題，我們覺(jué)得，做為從業(yè)人員有責任、有義務(wù)，也必須為游客提供更為輕松、快樂(lè )的旅游時(shí)光。坦誠的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪(fǎng)過(guò)程中，所發(fā)現存在質(zhì)量問(wèn)題的，游客投訴到公司的也絕不僅此兩例。

　　我們總結分析下來(lái)，存在質(zhì)量問(wèn)題的主要是散客出游群體，暑期質(zhì)量問(wèn)題一般容易出現在車(chē)輛空調不好，某些導游態(tài)度存在問(wèn)題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類(lèi)，一類(lèi)是組團旅行社，我們**就是這樣類(lèi)型的旅行社，面向終端客戶(hù)收取客源;一類(lèi)是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類(lèi)是同行批發(fā)旅行社，如揚州蘇之旅旅行社，儀征旅行社同行受制于客源量問(wèn)題，收到游客報名后，無(wú)法獨立發(fā)團，只能交給這樣的批發(fā)旅行社統一發(fā)團。這種現狀就導至了組團旅行社對散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報名的差別是不大的，唯一的區別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規模大一些的旅行社對批發(fā)旅行社的牽制能力會(huì )更強一些，僅此兩點(diǎn)而已。

　　關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導游，景點(diǎn)美不美，全靠導游一張嘴。好的導游除了在講解上會(huì )更為精彩外，對于游客心理的把握能力通常也會(huì )很強，會(huì )有較強的協(xié)調溝通能力，而目前導游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導致了其責任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓。旅行社不是不想有自己的全職導游，而是因為旅游業(yè)的季節性特別強，旺季再多導游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對于小旅行社而言，可能1個(gè)導游都嫌多，這個(gè)微利行業(yè)人力成本應該是最大的成本了，所以這種季節性的特點(diǎn)也導致旅行社不敢、不能用過(guò)多的全職導游。我們公司目前全職導游有16名，在揚州地區算得上是規模龐大的一支導游隊伍了，但也只能應對平常季節的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團隊，就是一個(gè)主要由兼職導游帶隊的團隊。

　　從我們自身的角度來(lái)講，我們必須認真反思這個(gè)行業(yè)，認真反思自已，如果不能真正將客戶(hù)贏(yíng)這個(gè)第一戒寫(xiě)到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗的問(wèn)題，我們希望盡快將我們的服務(wù)意識、服務(wù)技能，迅速從對人的服務(wù)，提升至對客戶(hù)的服務(wù)。我們將盡已所能去改造現有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現狀，終將實(shí)現給游客創(chuàng )造輕松快樂(lè )時(shí)光這個(gè)最終目標。當然，接下來(lái)可能還會(huì )有質(zhì)量問(wèn)題出現，還會(huì )有游客投訴，但我們會(huì )以最好的狀態(tài)，迅速處理這類(lèi)的質(zhì)量問(wèn)題，給游客一個(gè)盡可能滿(mǎn)意的答復。

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